Gain a Partner:
Customer Service
Our customer service team is ready to quickly get you where you need to go.
Here’s how we are able to do it:
- Patience and positive attitude
- Advanced online resources, such as the pricing tool
- Quick response times — we answer most questions within 24 hrs
- Teamwork across all members to ensure comprehensive response
- Strong desire to do very best for the customer
Blowers, Fans & Pumps
(510) 403-7862
7AM – 5PM (PST)
Monday – Friday
Power Distribution & Control
(510) 403-7860
9AM – 5PM (PST)
Monday – Friday
Drives
(510) 403-7861
7:30AM – 8PM (EST)
Monday – Friday
Food & Beverage
(732) 609-8700
9AM – 5PM (EST)
Monday – Friday
HMI
(510) 403-7863
9AM – 5PM (PST)
Monday – Friday
Instrumentation
(510) 403-7861
9AM – 5PM (EST)
Monday – Friday
Photoconductors
(732) 560-9410
9AM – 5PM (EST)
Monday – Friday
Power Generation
(714) 540-3854
9AM – 5PM (PST)
Monday – Friday
Power Supply
(510) 440-1060
9AM – 5PM (PST)
Monday – Friday
Semiconductors
(732) 952-8146
9AM – 5PM (EST)
Monday – Friday
Transit Systems
(201) 880-2148
9AM – 5PM (EST)
Monday – Friday
UPS
(281) 221-6617
9AM – 5PM (EST)
Monday – Friday
Customer Service Story
A customer was given incorrect information for scheduling a freight pick up and the terms for shipping the item. The shipment was delayed and stuck in a freight branch location. This led me to coordinate communications between several stakeholders (Customer, Logistics Company, End User, and the freight company shipping the order). Information had to be confirmed for accuracy and ease of understanding to avoid confusion or delays. I was able to keep the customer informed of status regularly and get the info needed in order to resolve the issue and get the order completed.
