Gain a Partner:
Our customer service team is ready to quickly get you where you need to go.
Here’s how we are able to do it:
- Patience and positive attitude
- Advanced online resources, such as the pricing tool
- Quick response times — we answer most questions within 24 hrs
- Teamwork across all members to ensure comprehensive response
- Strong desire to do very best for the customer
Customer Service Story
A customer was given incorrect information for scheduling a freight pick up and the terms for shipping the item. The shipment was delayed and stuck in a freight branch location. This led me to coordinate communications between several stakeholders (Customer, Logistics Company, End User, and the freight company shipping the order). Information had to be confirmed for accuracy and ease of understanding to avoid confusion or delays. I was able to keep the customer informed of status regularly and get the info needed in order to resolve the issue and get the order completed.