Current industry practices utilize human-machine interfaces (HMIs) primarily as portals into systems, allowing the exchange of information back and forth through these interfaces. This approach assumes users possess the necessary knowledge to utilize this information within and outside the system, whether for troubleshooting or conveying information to relevant parties. 
In the oil and gas industry, this may translate to operators receiving vague warning messages from remote pipeline locations, such as “error” or “malfunction,” rather than detailed descriptions of issues. This limitation poses challenges for pipelines lacking updated monitoring capabilities, which can be addressed through enhanced HMIs.
If a pipeline operator receives a generic error message, in order to respond to this alarm, the operator would typically need to physically travel to the site for further investigation. If the malfunction occurs in a remote area, significant time may elapse before additional details are uncovered. Moreover, the alarm may lack guidance on resolving the issue, potentially leading to improper handling by less qualified personnel.
The solution lies in expanding the reach of HMI systems beyond individual users to supervisors, managers, and executives worldwide. Depending on the nature and severity of the issue, message recipients may vary, and additional information could be accessed via smartphone apps or web browsers. This capability enables multiple users to access real-time information simultaneously, a particularly valuable feature for pipelines spanning vast distances across remote locations.
